Terms of Service

About Us

Gamdom is owned and operated by Moon Revolution Limitada (“Company,” “we,” or “us”), a limited liability company incorporated under the laws of Costa Rica, with its registered address at n. 400, La Ceiba Street, San Rafael district, County of Escazu, San José, Costa Rica. The Company holds a valid gaming licence No. ALSI-152406043-FI.

1. Acceptance

These Terms and Conditions (“T&Cs”) are entered into between you and the Company. By accessing the website (“Website”), you agree to be bound by these T&Cs, as well as by any policies, rules, or documents incorporated by reference.

These T&Cs govern your access to and use of the Website, including all content, functionality, and services made available through it, whether you use the Website as a guest or as a registered user. By using the Website, you confirm your acceptance of these T&Cs. If you do not agree with them, you must not use the Website.

By using the Website, you represent, warrant, and agree that:

you are at least 18 years old or have reached the legal gambling age in your jurisdiction;
you have the legal capacity to enter into a binding contract;
you will provide accurate and truthful information when creating a user Account on the Website.

2. Account

2.1 Registration

To access and use the services, including placing bets, making deposits or withdrawals, and taking part in promotions, you must first complete the Account registration process.

By registering an Account, you consent to the Company carrying out verification checks, including Know Your Customer checks (“KYC”), where required by law or where reasonably necessary to protect Account integrity and comply with our obligations. These checks may be performed during Account registration or at any time afterwards, especially when certain financial thresholds are reached and/or specific risk factors arise.

All information you provide must be truthful, accurate, and kept up to date. If your personal details change, you are responsible for updating your Account information.

2.2 KYC — Know Your Customer

During the KYC process, we may request documents to verify your identity, age, address, and source of funds. This may include, without limitation, a government-issued ID, proof of address such as a utility bill or bank statement, and information relating to your payment method.

To keep your Account active and fully functional, you must cooperate promptly when KYC information is requested. We will aim to make the process as smooth and straightforward as possible.

Failure to respond to a KYC request, or providing incorrect or incomplete information, may be treated as a breach of these T&Cs. Please refer to section 10.

2.3 Multiple Accounts

Each user may hold only one active Account on the Website. Creating or using more than one Account, whether intentionally or unintentionally, is considered a breach of these T&Cs, and such accounts will be treated as “Multiple Accounts.”

We use a combination of technical tools and behavioural analysis to detect duplicate or linked Accounts. Users are expected to play fairly and maintain only one Account per person. Please refer to section 10.

2.4 Security and Responsibility

By using the Website, you agree to use your Account responsibly and in accordance with these T&Cs. You are responsible for all activity connected with your Account and for keeping your login credentials confidential.

We also encourage you to use two-factor authentication and any other security measures recommended by us from time to time.

Using the Website while underage, otherwise prohibited, or while failing to meet the conditions set out in these T&Cs may be considered a breach. Please refer to section 10.

2.5 Account Closure or Suspension

We reserve the right to suspend, restrict, limit, or close your Account where we consider it necessary to comply with legal obligations, investigate suspicious or prohibited activity, enforce responsible gambling protections, or protect our platform, services, or users.

If we permanently close your Account, we will return any remaining balance to you, unless:

there is evidence of illegal activity requiring us to retain funds under applicable law;
you have committed serious breaches or engaged in Forbidden Actions, in which case we may retain funds to offset damages, chargebacks, fees, bonuses, or losses caused to us or our partners, and/or pursue civil or regulatory remedies where appropriate.

We may also report unlawful or suspicious behaviour to regulators or law enforcement authorities and cooperate fully with investigations where required.

3. Player Warranties

3.1 Capacity

You confirm that you are registering and using the Website in your own capacity. You may not use the Website or its services on behalf of another person, business, or entity.

You also confirm that you have not been diagnosed or classified as a compulsive or problem gambler and/or self-excluded from any gambling website or gambling premises. Please refer to section 10.

3.2 Responsible Gambling

We are committed to promoting responsible gambling and helping you remain in control of your play. If you ever feel that your gambling is becoming a problem, or if you simply need a break, you may request self-exclusion at any time by contacting our customer support team at support@gamdom.com.

Once your request has been processed, your Account will be locked for the period specified. During this period, you will not be able to access or reopen your Account under any circumstances.

After the exclusion period ends, you may request reactivation of your Account. Please note that we may refuse reactivation if doing so would conflict with our responsible gambling safeguards or your previous behaviour.

You can find more information in our Responsible Gambling Policy at https://gamdom.com/help/responsible-gambling, which forms part of these T&Cs.

Self-exclusion and cool-off measures take effect from the moment they are confirmed or otherwise become effective. They do not apply retroactively. All bets placed before the restriction takes effect remain valid and will be settled in accordance with our standard rules. Any winnings from such bets will be credited to your Account.

During the restriction period, gameplay and deposits will be disabled. However, you may still contact our customer support team to request withdrawal of your available balance.

3.3 Funds

You are responsible for the funds in your Account and must only deposit money that is not connected to any unlawful source and that you intend to use for genuine gameplay.

We are not a financial institution. Your Account does not earn interest, and funds stored in your Account are not protected by financial guarantees or safeguards that would normally apply to traditional banking solutions.

You agree that:

you will not treat the Website as a bank or financial institution;
b. the value in your Account represents a balance used solely for placing wagers;
c. any balance is not transferable, assignable, or redeemable outside the Website, except by withdrawal in accordance with these T&Cs.

You are also responsible for declaring and paying any personal taxes, levies, or duties that may apply to your transactions or winnings under the laws of your country of residence. The Company does not provide tax advice and does not withhold taxes on your behalf.

3.4 Jurisdiction

You may not register for or use the Website or its services if you reside in, or are temporarily located in, any jurisdiction where online gambling is restricted or prohibited.

At this time, we do not offer services to individuals located in or resident in the following jurisdictions:

Aruba, Austria, Australia, Belgium, Bonaire, Curacao, Denmark, France, French Guiana, French Polynesia, Germany, Guernsey, Gibraltar, Greece, Hungary, Isle of Man, Iran, Jersey, Lithuania, Liechtenstein, Luxembourg, Malta, Martinique, Mayotte, Myanmar, North Korea, Netherlands, Portugal, Puerto Rico, Reunion, Serbia, Slovakia, Slovenia, Spain, Sweden, United States, United Kingdom.

If you attempt to access our services from any of these jurisdictions, including by providing false information, using VPNs, proxies, or similar tools, your Account may be restricted.

You are solely responsible for ensuring that your use of the Website complies with the laws of your country of residence or location. Please refer to section 10.

4. Deposits

You may deposit funds into your Account at any time by visiting the “Deposit” section of your user dashboard. You will be shown the available payment methods based on your location. All deposit methods must be in your own name and must not involve third-party accounts.

After selecting a payment method, you must enter the desired amount and follow the on-screen instructions to complete the payment. Minimum or maximum deposit thresholds may apply depending on the payment provider.

We do not charge internal fees for deposits. However, external processing fees may apply depending on your selected deposit method. Such fees are set by third parties and are outside our control. We do not profit from these charges.

Deposits made using fiat currency or cryptocurrency are generally processed promptly, although actual processing times may vary depending on the selected method, network congestion, payment provider processing times, or compliance reviews.

When depositing cryptocurrency, you must exercise caution and select the correct token, blockchain network, and applicable minimum amount. Failure to do so may result in permanent loss of funds or delays in crediting the deposit.

In some cases, deposits made through unsupported networks or below the minimum threshold may be considered lost and non-recoverable. In other cases, a fee may be deducted to recover and credit the deposit manually.

Due to the nature of blockchain technology, the system does not automatically reject or block unsupported crypto transfers. Deposits that are not automatically credited due to technical or procedural limitations may require manual review.

Please note that we and/or payment providers may request documents to verify ownership of the payment method and the source of funds.

Deposits are intended for genuine gameplay only. Activity indicating transactional abuse or non-genuine play may result in a review of your Account.

Bonus offers connected with deposits are subject to separate terms. You should make sure that you understand the applicable conditions before accepting any promotional rewards.

4.1 Wagering Requirement on Deposits

You must wager the value of your deposit at the time it is credited to your Account at least once before requesting a withdrawal. This applies to all deposits, including sports bets, and not only to deposits linked to promotions.

If you request a withdrawal without having wagered the full deposit amount in any Games, including sports bets, the Company may delay or deny the request until the deposit has been wagered in full.

5. Withdrawals

You may request withdrawal of your available balance at any time through the “Withdraw” section of your user dashboard.

Before submitting a withdrawal request, please ensure that:

all deposited funds have cleared and are not subject to chargebacks or reversals;
all required KYC checks have been successfully completed. Delays in providing documents may pause withdrawal processing until verification is completed;
there is no ongoing investigation that would reasonably justify delaying the withdrawal, including investigations relating to errors, suspicious activity, unresolved bonus issues, or Forbidden Actions;
the withdrawal is not connected with suspected Bonus Abuse or other violations of these T&Cs.

Although we do not impose a fixed maximum monthly withdrawal limit, we reserve the right to process large withdrawals in structured instalments for operational, security, or compliance reasons. If this applies, you will be informed of the relevant schedule.

You may only use payment methods that are in your own name and issued by a financial institution operating within your jurisdiction. Accordingly, all deposits must originate from a personal account, e-wallet, or card in your name, and withdrawals may only be processed back to a matching personal method.

We may request documents at any time to confirm ownership of the payment method.

A withdrawal fee may apply and will be clearly displayed before you confirm the request. This fee is charged by third-party payment providers, and we do not profit from it.

5.1 Third-Party Payment Risk Disclaimer

The Company is not responsible for any losses, errors, or delays arising from the use of third-party payment methods. This includes cases where:

you deposit funds using someone else’s payment details;
you attempt to withdraw funds to a third-party account;
your Account contains inaccurate or third-party information;
you allow other persons to access or use your Account.

You must keep your Account and payment credentials secure and private at all times.

For refunds, please refer to our Refund Policy at https://gamdom.com/help/refundpolicy.

5.2 Fiat Withdrawals

Fiat withdrawals may include methods such as bank transfers or e-wallets, depending on your region. Processing times may vary by provider.

We do not charge internal fees for fiat withdrawals. However, external processing fees may apply. Such fees are set by third parties and are outside our control. We do not profit from these charges.

Minimum and maximum withdrawal limits are displayed in your Account. Once your request is submitted, it will be reviewed, and we may request additional KYC where necessary.

5.3 Crypto Withdrawals

For cryptocurrency withdrawals, you must provide a valid and compatible wallet address for the selected coin. You must always ensure that the wallet supports the relevant token and blockchain network.

Cryptocurrency transactions are irreversible. The Company is not responsible for losses resulting from, including but not limited to:

incorrect wallet information;
incompatible wallets or unsupported networks;
withdrawals to third-party wallets not controlled by you;
loss of access to your wallet due to compromised private keys or external interference.

Crypto withdrawals are typically processed quickly, but processing times may vary depending on network congestion and internal review times, where applicable.

A withdrawal fee or miner fee may apply depending on the currency. Such fees are set by third parties and are outside our control. We do not profit from these charges.

You are solely responsible for maintaining access to your private keys and securing your wallet credentials. Please refer to section 10 in relation to any suspected misuse, fraudulent activity, or non-compliance.

5.4 Chargebacks

If you initiate a chargeback or dispute a payment without reasonable cause or without first contacting our support team, this may be considered a breach of these T&Cs. Please refer to section 10.

6. Bonuses and Promotions

We may offer bonuses and promotional rewards to eligible users from time to time. These offers are entirely optional and are subject to these T&Cs, as well as to the specific terms that apply to each offer.

6.1 Bonus Eligibility

Unless expressly stated otherwise, all promotional offers are limited to one claim per person, per promotional period, and are limited as follows:

one account per individual;
one account per IP address;
one account per residential address;
one account per device;
one account per email address and telephone number.

6.2 Bonus Terms

Each promotion has its own conditions. These may include, without limitation, wagering requirements that must be satisfied before bonus funds or winnings can be withdrawn, time limits for meeting those requirements, game or bet restrictions, and/or minimum deposit requirements.

The applicable terms are disclosed with each promotional offer and must be fully satisfied before the bonus or related winnings can be paid out.

Bonus funds are not real cash and may be adjusted, cancelled, or allowed to expire if the applicable conditions are not met.

6.3 Bonus Abuse and Fraud

If we detect Multiple Accounts, or if we suspect that a bonus offer has been misused either individually or as part of coordinated behaviour, we may take appropriate action to protect the fairness and integrity of our promotions.

This may include:

revoking access to active bonuses;
reversing associated winnings;
restricting future promotional eligibility;
suspending and/or closing any Accounts involved in a breach of these T&Cs or regulatory obligations.

We monitor promotional activity to maintain fair play. If you have questions about a specific offer, our support team is available to assist.

Our promotions and bonuses are intended to reward players, improve the user experience, and encourage fair play. Each offer has specific terms, and participation is entirely optional.

To ensure fairness, we monitor promotional activity for misuse. If we determine that a promotion has been abused, accessed dishonestly, or used in breach of its stated terms, we may take appropriate action.

7. Our Warranties

We aim to provide a reliable, fair, and secure experience. We manage player funds in an appropriate and secure manner and ensure that your balance remains available for withdrawal in accordance with these T&Cs.

Your personal data is handled responsibly in accordance with our Privacy Policy and applicable data protection laws.

We provide our services with reasonable care and skill, supported by trusted partners and technologies. We also strive to ensure the accuracy and integrity of the games and features offered.

Although we take reasonable measures to maintain service availability, interruptions may occur. If this happens, we will work promptly to resolve the issue and restore access.

8. The Vault

Where applicable, we may offer a Vault or similar feature that allows you to temporarily store part of your balance separately from your main wagering funds.

The Vault is a non-interest-bearing feature and does not operate as a financial product or bank account.

Funds stored in the Vault remain part of your overall balance and continue to be subject to these T&Cs, including withdrawal eligibility and wagering requirements.

You may move funds into or out of the Vault at any time, unless restricted by promotional conditions or technical limitations.

9. Software and Technical Issues

We aim to provide stable and reliable software. However, technical errors or service interruptions may occur from time to time.

If a game or feature malfunctions or operates inconsistently with its intended rules, we reserve the right to cancel and reverse affected bets, rounds, and winnings.

In the event of any system failure, software bug, or network issue, you must notify us immediately and must not exploit the error. Any attempt to manipulate outcomes or take advantage of system faults may be considered a breach. Please refer to section 10.

The Company is not responsible for losses resulting from disconnections, lag, user error, or technical issues outside our control. You are responsible for ensuring that your internet connection and device function properly when accessing the Website.

10. Consequences of Breach

We aim to provide a fair and safe environment for all users. Where we believe that these T&Cs have not been followed, and/or where there are reasonable grounds to investigate your Account activity, we may take certain actions to ensure compliance and protect the integrity of the platform.

If we identify or reasonably suspect that your Account has been involved in a breach of these T&Cs or any Forbidden Action, we may suspend or restrict your Account while we conduct an investigation. This is done to protect the integrity and security of your Account and our platform.

During the investigation, you may be asked to provide further information or documents. Your Account balance will remain securely stored unless legal or regulatory reasons require us to act differently.

We aim to conduct investigations professionally, fairly, and without unnecessary delay. However, failure to cooperate may result in continued Account restrictions or Account closure.

Your Account may only be used for lawful gambling and personal entertainment purposes. You must not use the Website in any way that breaches these T&Cs, applicable law, or the integrity of our platform. Such conduct is collectively referred to as “Forbidden Actions.”

Forbidden Actions include, but are not limited to:

attempting to bypass self-exclusion, deposit limits, or other responsible gambling tools in any way;
using the Website without genuine gameplay or wagering intent, especially to facilitate the movement of funds between Accounts or payment methods;
opening or using an Account on behalf of another person, or allowing others to access your Account, except where such access is expressly authorised by the Company under a verified agent or intermediary arrangement;
using payment methods that do not belong to you or do not match your Account details;
providing inaccurate, misleading, or incomplete information during registration, verification, or payments;
depositing funds linked to fraud, unauthorised activity, or criminal conduct;
attempting to sell, buy, or transfer Account(s), including through third-party brokers or third-party platforms;
using bots, scripts, or any automated tools that interact with the Website in an unauthorised manner;
cooperating with others to manipulate game outcomes, exploit promotions, or gain an unfair advantage;
accessing the Website using VPNs, proxies, or other masking tools to bypass geographical restrictions.

Depending on the nature of the issue, we may, at our discretion, temporarily restrict access to your Account while we conduct our review.

In serious or repeated cases, we may close your Account. Where relevant, we may adjust or remove bonuses or promotional credits, review winnings connected to non-compliant activity, or delay withdrawals until the matter is resolved.

In some circumstances, your remaining deposit balance may be returned to you, subject to KYC.

We may also notify relevant authorities if required by law or regulation. Access to specific features, services, or promotional offers may be restricted during the investigation or after its conclusion.

11. Liability

You use the Website and participate in online gambling activities (“Games”) entirely at your own risk.

The Website, its content, and the Games are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

For the purposes of these T&Cs, “Games” means any casino, betting, or gaming features offered on the platform, including but not limited to slots, table games, live dealer games, instant win games, cash-style products, and other interactive betting products.

Although we strive to provide a reliable and secure experience, we cannot guarantee that the Website or Games will always operate without interruptions, delays, errors, or bugs.

To the fullest extent permitted by law, the Company, its directors, employees, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, lost data, business interruption, or any other commercial or financial losses, whether in contract, tort, negligence, or otherwise, arising from or relating to:

use of, or inability to use, the Website or the Games;
technical failures, interruptions, delays, or malfunctions;
unauthorised access to or alteration of data or transmissions;
errors or omissions in content or services;
reliance on any information or materials available on the Website;
participation in Games, promotions, or bonuses;
acts or omissions of third-party service providers, including payment processors.

We also cannot be liable for events outside our reasonable control, including regulatory action, system outages, or actions by third parties.

Nothing in these T&Cs limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

You agree to be responsible for any losses or damages resulting from misuse of your Account or a breach of these T&Cs, and you agree to indemnify us against legal claims arising from your use of the Website.

12. Intellectual Property

All content available on the Website, including but not limited to text, graphics, logos, icons, software, and audio-visual materials, is the intellectual property of the Company or its licensors and is protected by copyright, trademark, and other applicable laws.

You may use the Website and its content only for personal, non-commercial purposes connected with genuine gameplay.

You must not reproduce, modify, transmit, reuse, or otherwise use any part of the Website without our prior written consent. Any unauthorised use may result in legal action.

13. Entire Agreement

These T&Cs, together with the policies referenced in them, constitute the entire agreement between you and the Company regarding your use of the Website.

They replace and supersede any previous agreements, understandings, representations, and warranties, whether written or oral, relating to the Website and the services provided through it.

14. Severability

If any provision of these T&Cs is found to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be severed from the remaining T&Cs.

The remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

15. Changes to the Terms and Conditions

We may update these T&Cs from time to time to reflect changes in our services, legal requirements, or business practices.

Any changes take effect as soon as they are published on the Website. We recommend that you review the T&Cs regularly to stay informed.

If we make any material changes that significantly affect your rights or obligations, we will provide notice where required by law.

If you continue to use the Website after changes are published, you will be considered to have accepted the updated T&Cs. If you do not agree to the revised T&Cs, you must stop using the Website.

These T&Cs are published in English and may be translated into other languages. In the event of any conflict between the English-language version and a translated version, the English version shall prevail.

16. Applicable Law and Jurisdiction

These T&Cs are governed by the laws and regulations of Costa Rica.

By using the Website, you agree that any disputes, claims, or disagreements arising out of or relating to these T&Cs shall be subject to the exclusive jurisdiction of the courts of Costa Rica.

All services are deemed to be provided from within Costa Rica, and the legal relationship between you and the Company is established under Costa Rican law.

17. Complaints

If you have a complaint or dispute relating to our services, please contact our support team at support@gamdom.com and attempt to resolve the matter informally.

We will make reasonable efforts to investigate and resolve the issue in a timely, fair, and transparent manner.

For clarity, the Company is not affiliated with Valve Corporation or Steam.

Last updated: 1st October 2025